Return & Refund Policy

1. Return Policy Overview

At Pillipot, we want you to be completely satisfied with your purchase. If you are not completely satisfied with your order, you may return it to us for a full refund or an exchange, subject to the conditions outlined below.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

• The item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• The return request must be initiated within 14 days of receiving your order.
• Certain items such as perishable goods, custom products, and personal care items cannot be returned.

3. Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and we will provide instructions on where to send your item for an exchange.

5. Shipping Returns

To return your product, you should mail your product to the address provided by our support team. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

6. Contact Us

If you have any questions on how to return your item to us, contact us at:
support.pillipot@gmail.com